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Excellent customer experiences depend on fast, personal and knowledgeable service. But keeping audiences engaged and on task has become increasingly challenging as customer journeys grow ever more complex, varied, and segmented.
Rather than simply creating new tools to overwhelm both agents and customers, Engage.com opted for a revolutionary approach. By bridging the previously siloed worlds of the Contact Center and the Customer’s Journey, Engage.com’s solutions offer an innovative new model that empowers your representatives to connect with your customers at any step of their journeys.
Engage.com’s comprehensive suite of effective solutions guides your customer through any digital journey, helping them reach their goals and helping you attract, retain, and grow their business. With just one simple package, you can personally and proactively reach all of your users in any funnel, on any channel, at any time.
With a wide range of partnerships and integrations, Engage.com’s solutions provide your sales, service and support teams with the tools to operate on any channel proactively, instead of the old norm of reactive technology. Communicate easily on whichever platform the customer prefers, whether it be WhatsApp, email, chat, SMS, or even Facebook Messenger.
Through Engage.com’s powerful, self-service tools businesses can achieve a 360° transformation of their customers’ digital journeys, tailored for their unique business goals, implemented in a snap, and managed with an intuitive, no-code interface.
To provide a better and broader customer experience (and to alleviate the workloads of their customer service representatives), UPS Israel built “Shipi” – an interactive, end-to-end communication channel built with Engage.com’s comprehensive customer journey solutions.
Since its launch, Shipi has resulted in 61% revenue growth over 3 million weekly interactions.
Bank HaPoalim is among Israel’s top 3 banks. When they needed to optimize their customers’ digital experiences, they turned to Engage.com. Built on the Engage.com framework, the bank introduced sophisticated new bots to manage customer money transfers, deposits, and more – seamlessly integrated with live agent support. Bank HaPoalim further leveraged our solutions by building segmented journeys for its customers, showing financial graphs and trends, and suggesting personalized products tailored to their unique, moment-to-moment needs.
Kape is a giant cyber company that develops and distributes a variety of top leading digital security software products to millions worldwide. When they needed to optimize their customers’ digital experiences, they turned to Engage.com. Built on the Engage.com framework, the software company introduced our sophisticated bot and livechat to manage customer services.
The First Digital Bank is the first ever independent bank created in Israel in over 40 years. Their advanced digital technologies are based on artificial intelligence which has enabled service at a level not seen before in Israel. The bank decided to turn to Engage for assistance in their digital journeys, and use Engage.com’s bot solution to efficiently interact with their customers. All the bank activities, recommendations and user actions are available through our bot solution.
Bank Leumi is among Israel’s top banks who have been working with Engage for over two years in their digital department. When they needed to optimize their customers’ digital experiences, they turned to Engage.com. Built on the Engage.com framework, the bank introduced sophisticated new bots to manage customer money transfers, deposits, and more – seamlessly integrated with live agent support. More specifically, they used the bots for bank-clients only information and a second project for employee information.
Max, a leading credit solutions company, worked with Engage.com to streamline its digital offering. Our technology enabled Max to completely redesign the way its customers complete complicated forms when applying for credit cards. Building upon that project’s success, Max is now working with Engage.com to launch new bot, live chat, and digital journey solutions.
Mizrahi-Tefahot Bank integrated Engage.com’s omnichannel platform as a central pillar in the bank’s service platform. The bank saw drastic improvements to their customer journeys through simple, yet profound, adjustments – such as offering support through its customers’ preferred channels, and transforming complex, paper forms into seamless interactive experiences.
Orbotech is a Electrical & Electronic Manufacturing company that integrated Engage.com’s omnichannel platform as a central pillar in the company’s service platform for about a year and a half in their IT department. The bank saw drastic improvements to their customer journeys through simple, yet profound, adjustments – such as offering support through its customers’ preferred channels, and transforming complex, paper forms connected to Wechat, into seamless interactive experiences.
Rafael is an Israeli defense technology company that integrated Engage.com’s omnichannel platform for a year and a half as a central pillar in their IT department. By using the bot, they saw drastic improvements to their customer journeys through simple, yet profound, adjustments – such as offering support through its customers’ preferred channels, and transforming complex, paper forms, into seamless interactive experiences.
Menora, one of Israel’s largest financial institutions, worked with Engage.com to develop a pension fund platform called Redemption, which led to a 50% increase in pension plan redemption within three months. Fully automated, Redemption eliminates the need for customers to wait in queues or to interact with multiple agents.
Agam Liderim is Israel’s largest pension firm with 200,000 active insured clients and 30 billion NIS in asset scope. With business that big, they send a lot of forms. Frustrated by the limited functionality of their old forms solution, Agam Liderim’s CS and Ops teams turned to Engage.com to build dynamic, integrated forms, such as pre-forms for agents. File transfers, dynamic signatures, pre-fill options, and other advanced features keep customers on-task until completion. Agam Liderim also launched a Whatsapp-based bot to help customers schedule appointments, file claims, and reach live agents.
Mimun Yashir is an Israeli loan company that has integrated Engage.com’s omnichannel platform as a central pillar in their service platform for over two years in their digital services department. They use forms to collect debt by sending the customer a link to the bot where they can pay. By using both the bot, they saw drastic improvements to their customer journeys through simple, yet profound, adjustments – such as offering support through its customers’ preferred channels, and transforming complex, paper forms, into seamless interactive experiences.
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